These terms are an agreement between you and SYLTRA Smart (commercial registration 7055249119), the owner of QAVIO. By signing up for or using QAVIO or QAVIO Meet you accept them. If you sign up for a company, you confirm you are authorised to bind it.
The service
QAVIO is a cloud workplace platform made up of:
- QAVIO Workspace: the company work portal, with tasks, projects, attendance, requests, sales and chat.
- QAVIO Accounts: invoicing and accounting.
- QAVIO Meet: free video meetings.
The features available depend on your plan, as described on the pricing page.
Your account
- The company is responsible for its employees' accounts and permissions, and for the accuracy of the data it enters.
- Keep your password confidential, and tell us right away if you think someone has accessed your account.
- Anything done from your account is treated as done by you.
Free trial
Every plan starts with a free month (30 days). When the trial ends you need to pay to continue. If you don't, access to the portal stops and your data is kept as described in the privacy policy.
Prices and payment
- Prices are in Saudi riyals before 15% VAT, as shown on the pricing page when you subscribe.
- You pay monthly or yearly. On yearly billing you pay 10 months for 12. Payment is in advance for the coming period.
- Your subscription renews automatically on the saved card at the start of each period until you cancel.
- Each user above your plan's limit costs SAR 11 a month.
- Connecting WhatsApp Business API is billed separately from the plan price.
- If we change prices, we tell you at least 30 days ahead, and the new price applies from your next renewal.
- If a renewal fails we let you know, and we may pause access until payment goes through.
Cancellation and refunds
You can cancel at any time. Cancelling stops the next renewal, and the service continues until the end of the period you paid for. We don't refund the unused part of a paid period, unless we charged you in error or the law requires a refund.
Your data
Your company's data belongs to your company. We use it only to provide the service and handle it as the privacy policy describes. You can ask for a copy at any time.
Acceptable use
You agree not to use QAVIO for:
- Anything that breaks Saudi law, or content that is abusive or infringes others' rights.
- Spam, or messages to people who haven't agreed to receive them, including on WhatsApp, where Meta's policies also apply.
- Trying to break into or disrupt the platform, or to reach other companies' data.
- Copying, reverse engineering or reselling the platform without our written consent.
Tax invoices
QAVIO gives you a tool to issue tax invoices with the ZATCA QR code. The company is responsible for the accuracy of its invoice details, prices and tax, and for meeting the requirements of the Zakat, Tax and Customs Authority.
AI features
Transcripts and meeting summaries are written automatically and may contain mistakes. Review them before relying on them for any decision.
Availability
We aim to keep the platform running at all times, but it may occasionally stop for maintenance or for reasons outside our control. We announce planned maintenance in advance where we can.
Intellectual property
The platform, its design, and the QAVIO name and logo belong to SYLTRA. Your subscription gives you the right to use the platform for its duration, not ownership of it.
Limitation of liability
To the extent the law allows, we are not liable for indirect losses such as lost profits or lost business. Our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim.
Suspension and termination
We may suspend or close an account that breaks these terms or doesn't pay what is due. We give notice first, unless the breach is serious or harms the platform or others.
Changes to these terms
We may change these terms and will update the "last updated" date above. We tell subscribing companies about significant changes before they take effect. Continuing to use QAVIO afterwards means you accept them.
Governing law
These terms are governed by the laws of Saudi Arabia. We will first try to settle any dispute amicably. If that fails, the courts of Riyadh have jurisdiction.
Contact us
- Company: SYLTRA Smart, commercial registration 7055249119
- Address: Prince Mohammed bin Saad Road, Al Malqa, Riyadh, Saudi Arabia
- Phone and WhatsApp: +966550098550
- Email: info@syltraone.com
- Website: syltraone.com